Saturday, September 5, 2009

BEWARE of Google Money Tree

I happen to own one of those companies that e-mails updates to our members / customers. This is a courtesy that takes approximately three minutes monthly. We simply attach the update to our newsletters and with a simple click of the "send" button off it goes to thousands of customers. This service and many others that we provide is called professional integrity. The reason that this unimaginable to you is because we live in world that accepts the bitter pill of poor customer service all too often. You don't have to accept the fact that companies will not notify you when the contractual landscape changes. It is your choice. You can demand more from them or accept ultimately what you will question later. There is wording that can be used to show "good faith" on the company's part and there is also another notification process called RSS. Neither happens to be used here.

Just for the record, I do believe that part of the reason for the quarreling and slow progress in resolve on this topic is due in large part to you. You are clearly looking for a fight. My research extends way beyond simple Googling. I am not here to defend myself to you. I am a customer service research specialist who has been in business consulting to some of the most successful corporations in the world for approximately 21 years. I'm not looking for a pat on the back either. I just happen to be very well versed on these laws and the realistic expectations you should have as a consumer. I thought maybe we could start to change the way corporations do business with us by using simple dialogue to get there. It is obvious to me that you are not here in a productive capacity. I will not stroke your ego either. No fight here, just wanted to offer some advice to those who thought they may have still been 'hitting a wall' with this issue or others like it.

BTW, I am not selling anything either. I was just hoping to help with information and the simple truth.

You get out of life what you put into it.

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